- Your Personal Data
- Use and Collection of Personal Data
2.1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
2.2. Generally, Skinscape Clinic may collect your Personal Data in the following ways:
(a) when you submit forms (such as pre-registration form, registration form and consent forms), applications, requests or feedback to us;
(b) when you provide other documentation or information in respect of your interactions with us, or as part of the provision of medical care to you;
(c) when you interact with our clinic executives, for example, via telephone calls, your attendance at the clinic, social media platforms or emails;
(d) when you use our electronic services, mobile and web-based applications or interact with us via any of our websites or mobile or web-based applications or use the services on any of our websites or mobile or web-based applications which may utilise various technologies to collect data (which may include Personal Data) automatically either by us or by third parties on behalf of us;
(e) from third parties, including social networks (such as Facebook, Instagram and Google), when you consent to such third parties disclosing information about you to us that those third parties have collected, whether by logging into through the social plug-ins on our websites or mobile or web-based applications or otherwise; and
(f) when you submit your Personal Data to us for any other reason.
2.3. We may collect and use your personal data for any or all of the following purposes:
(a) verifying your identity and such other information provided by you;
(b) providing medical treatment to you;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information; and
(i) any other incidental business purposes related to or in connection with the above.
2.4. If you provide us with any Personal Data relating to a third party (including, for example, information of your spouse, children, parents, caregiver), by submitting such information to us, you represent to us that:
(a) you are authorised to act on his/her behalf;
(b) you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes;
(d) you agree to fully indemnify us in respect of any regulatory penalties, claims or proceedings by third parties and any proceedings, investigations, orders, directions, judgements issued by a court, statutory body or regulatory authority, in connection with the provision of his/her Personal Data.
2.5 We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in Clause 2.3 above for us.
2.6 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
- Accuracy of Personal Data
3.1. We will take reasonable steps to make sure the personal data we collect, use or disclose is accurate, complete and up to date. To enable us to ensure the quality and accuracy of Personal Data, you are obliged to provide relevant, complete and accurate information to us. If there are changes to your Personal Data please inform us via email at firstname.lastname@example.org.
- Protection and Retention
4.1. To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of Personal Data by us, and disclosing Personal Data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
4.2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
- Transfer of Personal Data
5.1. Generally, we do not transfer personal data out of Singapore except for our approved third-party services for application services. Should we do so, we ensure there is data protection of a standard that is at least comparable to that under PDPA.
- Retention of Personal Data
6.1 We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
6.2 We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for medical, legal or business purposes.
- Third Party Sites
7.1. This site may contain links to sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of these other websites.
- Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data
8.1. You are entitled to withdraw your consent for the collection, use and disclosure of your Personal Data at any time. However, depending on the nature of the withdrawal, it may become impossible for us to provide services such as medical treatments. Our legal rights and remedies in such event are expressly reserved.
8.2. If you:
(c) would like to obtain access and make corrections to your Personal Data records, you can contact our Data Protection Officer by email at email@example.com.
- Governing Law
- Effect of and Changes to Privacy Notice